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General Conditions

Deliveries within Switzerland and Lichtenstein

All prices are mentioned in Swiss Francs, including VAT, without cost of transportation.

For orders less than CHF 500.-  (value of merchandise) the cost of transportation and packaging will be charged to the customer according to (gross) weight.  Packages up to 30 kg: CHF 12.-.

Exception: For voluminous products (e.g. Tortilla Chips, Piñatas, Sombreros, etc.) the cost of transportation will be charged according to volume and weight.

Our deliveries will be made by DHL or a shipping company between Monday and Friday to your indicated address (reception against signature).  Orders over 120 kg will be shipped by a transportation company. Extra services (e.g. deliveries on Saturdays, Express Parcel Service, etc.) are available on request; all additional costs for these extra services will be charged to the customer.

Time and date of delivery are estimated and not guaranteed.

 

Frozen Products

Frozen products to retail customers will be sent by DHL. Therefore, the products will arrive defrosted and have to be consumed immediately.

Shipment by frozen transport service to retail customers is available upon request at the following cost:

CHF 60.- up to 45 kg, for more than 45 kg please ask for a quotation. 

Wholesale orders (to restaurants, stores, etc.) of frozen goods are always shipped by frozen transport service.

 

Deliveries outside of Switzerland and Lichtenstein

We only deliver within Switzerland and Lichtenstein.

Deliveries outside of Switzerland can only be conducted through a shipping agency organized by the customer.

Exchange rate to Euros: According to daily exchange rate on date of invoice.  

 

Reservation of Proprietary Rights

The products will be delivered under reservation of proprietary rights. Until total payment of all debts, the products remain our property. Clients with open invoices will receive the next order only when the open invoice is paid in full or have to be paid cash on delivery.

Goods have to be verified immediately after reception by the customer. Complaints are only possible within 5 days upon receipt of the merchandise in writing.

Compensation for damages due to inappropriate handling or other demands subsequent to delivery default are excluded.

 

Prices

All prices mentioned on the website include VAT and are for personal use of the customer.

All prices are subject to change at any time.

 

Wholesale  (to restaurants, stores, etc.)

Please ask for our gastro or resale pricelist.

 

Pictures

All pictures on the website www.elsol.ch are examples for documentation and may vary from the original product.

 

 

Only the German original text of these general conditions is legally binding.